IT officer

Job Description

• Installing, supporting and maintaining computers & server hardware and software ensuring the most cost-effective and efficient use of systems.
• Manage emails, anti-spam, virus protection & monitor network usage.
• Provide training and technical support for users with varying levels of IT knowledge and competence.
• Undertake routine preventative measures and implementing, maintaining and monitoring network security.
• Analyze and resolve faults, troubleshoot almost any IT-related problem that may arise.
• Responsible for other IT equipment such as printers, faxes, data show, scanners etc…
• Recommend and implement –upon getting necessary approvals- future IT developments.
• Provides best help desk to the end users answering staff questions in person and via phone on all company supported applications, using IT help desk tools and SLA
• Assisting personnel of other departments as a computer resource.
• Serve as liaison between staff and the technology department in resolving documentation issues.
• Responsible for the incoming and outgoing of documents in the IT Department.
• Performs hardware and software installations.
• Requesting of unavailable computer peripherals to be used by the technical staff in configuring computer components.
• Manage emails, anti-spam, virus protection & monitor network usage.
• Undertake routine preventative measures and implementing, maintaining and monitoring network security.
• Receiving and documenting of all computer peripherals related documents requested by the IT Manager from the Purchasing Department.
• Making reports on updated files and documents to the IT Manager.
• Maintaining confidentiality with regard to the information being processed and stored or accessed.
• Securing valuable information within the IT Department.
• Responsible for the incoming and outgoing of documents in the IT Department.
• Respond/act on management directions.
• Responsible to follow the GxP practices, implementation and follow-up of quality system and its procedures.
• The person nominated by department manager is responsible to carry out the responsibilities of the position in case of absence or whenever the need arises.
• Monitor and administer L1 support using the IT helpdesk tool and SLA.

• MS-Office (word, Excel and power point).
• Ability to communicate with others.
• SAP experience is a must.
• Knowledge of preparing financial reports.