Key Account Management Director

Job Description

Deutsche Post DHL (DPDHL) is the logistics provider of the world with over 520000 employees in more than 220 countries and territories.

DHL Supply chain offers standardized Transportation Logistics Supply Chain and Storage specialists as well as highly specialized endtoend solutions to customers in a wide range of industries globally.

Currently we are seeking a dynamic person to take on the role of Key Account Management Director based in AL Khobar.

Objective:

As a Key Account Management Director your primary responsibility is to develop and execute a functional strategy to expand and maintain our customer base. You will work towards achieving net growth revenue profitability and service targets for our key accounts in line with company guidelines policies and financial objectives.

Effective communication with our customers at DHL is a crucial aspect of your role and you will need to understand and address their needs accordingly. Your duties will

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also include creating and delivering targets based on agreed account plans building and maintaining strong relationships with our Key Account(s) and engaging in contract logistics selling activities that align with our key account management program standards.

General Responsibilities:

• Define the Account Management Strategy in line with the companys overall strategic plan by setting and implementing account development plans and budgets.
• Develop key account strategy including account planning revenue targets service goals etc.
• Build relationships with local and regional businesses as well as with institutions and other stakeholders.
• Interpret key trends and developments impacting business and identify change
• Lead direct coach and develop the performance of the Account Management team
• Support the team in building proposals and supporting contract negotiation.
• Oversee and control sales activities and initiatives related to key accounts across the country with a significant impact on overall results and objectives.
• Communicate support and coordinate specific customer requirements with DHL and monitors monthly performance against set targets.
• Ensure immediate actions are taken in case of deviations including timely and accurate reporting.
• Contribute to defining pricing strategies and contract negotiations for the accounts at the country level.

Skills

Qualification & Skills:

• Bachelors Degree in accounting economics marketing business administration or in a relevant field
• Masters degree (or equivalent through proven experience) in a relevant field. (Preferable)
• 10 years experience in Key Account Management. Minimum of 5 years experience in the Middle East in a managerial Key Account Management role.
• Fluency in Arabic and English with excellent written and verbal communication skills.
• Strong Customer Focus & Presentation skills with the ability to work effectively in a matrix team environment.
• Strong experience in Contract Logistics especially in Industrial Sectors (energy Engineering & Manufacturing Chemicals etc.)
• Existing network in Saudi is highly desirable.
• Strong personality goalminded and proactive approach to teamwork development of relationships and tenacity to seek out all possible opportunities.
• Demonstrable ability to both exceeds targets and work to tight deadlines efficiently.
• Ability to Influence and challenge key stakeholders effectively.
• Knowledge of Product Marketing B2B Marketing Brand Development ECommerce Advertising Campaigns and Media Relations & Press.
• Strong Customer Focus & Presentation skills with the ability to work effectively in a matrix team environment.

We offer:

• Opportunities in an international company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary
• Multifarious benefit program

Why join DHL Supply chain

As the worlds largest contract logistics specialist we create a competitive advantage for customers through customized logistics solutions based on globally standardized warehousing transportation and integrated service components. We bring sector expertise global scale and local knowledge to design and manage supply chains from raw materials and manufacturing to finished goods delivery and return services.

Industry

Transportation Logistics Supply Chain and Storage

Company size

10001 employees

Founded

1969

Specialties

Logistics Supply Chain Management Consulting Contract Manufacture Warehousing Order Fulfillment Service Part Logistics Kitting and Assembly Managed Transportation Reverse Logistics Real Estate InPlant Logistics Environmental Compliance Automotive Technology packaging ecommerce ecommerce supply chain transport fulfilment packaging real estate commercial real estate trucking two man home delivery distribution center MRO Service Logistics Retail Consumer Energy Chemicals Manufacturing Engineering healthcare pharma life science and clinical trials Deutsche Post DHL (DPDHL) is the logistics provider of the world with over 520000 employees in more than 220 countries and territories

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