Customer Care Coordinator - Intern

We are currently seeking a motivated and enthusiastic individual to join our team as a Customer Care Coordinator Intern at LAWAZEM. As a Customer Care Coordinator Intern, you will have the opportunity to learn and gain hands-on experience in providing excellent customer service and support to our valued customers. This internship is a valuable opportunity to develop key skills in communication, problem-solving, and relationship management in a professional environment.

Responsibilities:

• Assist in managing incoming customer inquiries and providing timely and accurate responses.
• Support customers with product information, order processing, and issue resolution.
• Learn about our products and services to provide accurate information and recommendations to customers.
• Assist in handling customer complaints and concerns with professionalism and empathy.
• Identify opportunities for process improvements based on customer feedback and inquiries.
• Stay updated on product knowledge and industry developments to effectively address customer questions and concerns.

• Fresh graduate : Business, Marketing, or a related field.
• Strong communication skills, both verbal and written.
• Ability to multitask and prioritize effectively.
• Empathy and the ability to build rapport with customers.
• Proficiency in Microsoft Office applications.
• Fluency in Arabic and English.