Job Description Summary

Job Description

• Attend customer visits to promote and show the benefits of GEHC Digital and Remote services portfolio and solutions.
• Working together with connectivity teams to Improve Effective connectivity, processes, and infrastructure.
• Keeping up to date on administrative responsibilities such as maintaining connectivity tasks logs and internal service records in a timely manner.
• Utilize the escalation process to resolve customer digital service issues and conducting root cause analysis that will lead to effective problem solving.
• Communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Follow up connectivity and digital tools data integrity.
• Monitor Connectivity @ Install funnel utilizing connectivity Hub tool.
• Create visibility on different buckets (Live connectivity, data flow issues, and Helium monitoring)
• Work closely with cross-functions (Connectivity Project Leader, SDM, Field, and HPM) to ensure projects execution and follow up.

Ensure performing live and C@I at timely manner including on-site support

Additional Information