Account Support Manager - Remote Work

Job Description:

Panda Retail Company is seeking a highly experienced and independent Account Support Manager to join our team on a part-time basis with the opportunity for remote work. As a mid-to-senior level professional with at least 8 years of experience in account management, you will be responsible for providing high-level support to our key accounts and ensuring their satisfaction with our products and services.

Responsibilities: - Serve as the main point of contact for key accounts, addressing any inquiries or issues in a timely and professional manner - Develop and maintain strong relationships with clients, understanding their needs and preferences to tailor our services accordingly - Collaborate with the sales team to identify upsell and cross-sell opportunities within existing accounts - Monitor account performance and provide regular reports to management on key metrics and KPIs - Work closely with the product and operations teams to ensure that client requests are handled efficiently and effectively - Proactively solve any problems or challenges that arise, demonstrating a high level of problem-solving skills - Stay up-to-date on industry trends and best practices to provide strategic recommendations to clients

Requirements: - Bachelor's degree in Business Administration or related field - 8+ years of experience in account management or a related field - Proven track record of success in managing key accounts and exceeding revenue targets - Excellent communication and interpersonal skills - Highly organized and detail-oriented with the ability to manage multiple tasks simultaneously - Resourceful and able to work independently with minimal supervision - Strong problem-solving skills and the ability to adapt to changing situations - Proficiency in MS Office and CRM software

Personality Traits: - Independent - Resourceful

Soft Skills: - Problem-solving - Adaptability

Benefits: - Life insurance - Gym membership - Disability insurance

Working Environment: At Panda Retail Company, we strive to cultivate a sense of ownership and responsibility at every level of the organization. We believe in empowering our employees to take initiative and make a positive impact on the business.

Equal Opportunity Statement: Panda Retail Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.