Call Center Associate - Remote Work

Job Description:

As a Call Center Associate at Advanced Petrochemical Company, you will be responsible for providing excellent customer service to our clients through telephone interactions. This role is a remote position, allowing you to work from the comfort of your own home. The ideal candidate will be energetic, resourceful, creative, and detail-oriented.

Responsibilities: - Answer incoming calls and respond to customer inquiries accurately and professionally - Resolve customer complaints and issues in a timely manner - Utilize company resources to provide product information and assist customers with their needs - Maintain a high level of customer satisfaction through effective communication and problem-solving skills - Make outbound calls to follow up on customer inquiries or issues as needed - Keep accurate records of customer interactions and transactions in the company database - Meet or exceed daily call volume and quality assurance metrics - Collaborate with team members and supervisors to continuously improve processes and service delivery

Requirements: - High school diploma or equivalent - Excellent communication skills, both verbal and written - Strong attention to detail and organizational skills - Ability to work independently and manage time effectively - Proficiency in using computer software and data entry - Comfortable working in a fast-paced environment - Previous experience in a call center or customer service role is preferred but not required

Benefits: - Retirement plan - Paid sick leave - Gym membership

Working Environment: At Advanced Petrochemical Company, we value autonomy and independence, trusting our employees to excel in their roles. We provide a supportive and inclusive work environment where creativity and innovation are encouraged.

Deadline to Apply: May 1, 2024

Equal Opportunity Statement: Advanced Petrochemical Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are respected and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.