Call Center Manager - Remote Work

Job Description:

Saudi Aramco is seeking a Call Center Manager to work remotely from Medina, SA. As a part-time employee at the Associate Level, you will be responsible for managing a team of call center representatives and ensuring the delivery of high-quality customer service.

Responsibilities: - Oversee the daily operations of the call center team, including managing schedules, monitoring performance, and providing feedback and coaching. - Develop and implement strategies to improve customer satisfaction and increase productivity. - Analyze call center data and metrics to identify areas for improvement and make recommendations for process enhancements. - Collaborate with other departments to address customer issues and ensure a seamless customer experience. - Handle escalated customer complaints and provide timely resolutions. - Train new call center representatives and provide ongoing training and development opportunities for existing staff. - Ensure compliance with company policies and procedures, as well as industry regulations.

Requirements: - 5 years of experience in a call center environment, with at least 2 years in a managerial or supervisory role. - Driven and motivated personality traits, with a strong focus on achieving results. - Excellent cooperation and planning skills to effectively lead a team and drive performance. - Strong communication and interpersonal skills. - Ability to work independently and under pressure. - Proficiency in Microsoft Office applications. - Bachelor's degree preferred.

Benefits: - Free accommodation. - Life insurance. - Remote work flexibility.

Working Environment: At Saudi Aramco, we encourage a spirit of exploration and taking calculated risks for growth. Our call center team is valued for their contributions to our customer service efforts, and we support their professional development and success.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: Saudi Aramco is an equal opportunity employer and is committed to building a diverse and inclusive workforce. We welcome applications from all qualified candidates regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.