Call Center Representative - Remote Work

Job Description:

Hilton is seeking a motivated and enthusiastic Call Center Representative to join our team on a part-time basis, working remotely from Jeddah, SA. As a Call Center Representative, you will be responsible for providing exceptional customer service to our guests, handling inquiries, resolving issues, and ensuring guest satisfaction.

Responsibilities: - Answering incoming calls from guests and assisting with inquiries or issues - Providing accurate information on hotel services, amenities, and promotions - Handling reservations, cancellations, and modifications to existing bookings - Resolving guest complaints in a professional and timely manner - Maintaining a high level of customer service and professionalism at all times - Collaborating with other departments to ensure seamless guest experiences - Following company procedures and protocols for handling guest interactions - Meeting and exceeding performance metrics and targets

Requirements: - 4 years of experience in a customer service or call center role - Driven and passionate about delivering exceptional customer service - Strong problem-solving skills and adaptability to changing situations - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent

Benefits: - Company transportation for eligible employees - Travel opportunities within the Hilton network - Paid sick leave - Opportunities for professional development and growth

Working Environment: At Hilton, we prioritize work-life balance and employee well-being. Our remote work setup allows our team members to work from the comfort of their own homes while still being connected to a supportive and collaborative team.

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, national origin, age, disability, or any other protected status. We encourage diversity and inclusion in our workplace and welcome applicants from all backgrounds.

Deadline to Apply: Interested candidates should submit their application by June 29, 2024. We look forward to welcoming a dedicated and enthusiastic individual to our team at Hilton.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.