Call Center Representative - Remote Work

Job Description: Panda Retail Company is seeking a passionate and motivated Call Center Representative to join our team on a part-time basis with the opportunity to work remotely. As an Entry Level Call Center Representative, you will be responsible for handling incoming calls from customers, addressing their inquiries, resolving issues, and providing exceptional customer service.

Responsibilities: 1. Answer incoming calls and respond to customer inquiries in a professional manner. 2. Resolve customer issues or complaints promptly and escalate as needed. 3. Provide product information, pricing, and availability to customers. 4. Maintain a high level of customer satisfaction through effective communication and problem-solving skills. 5. Update customer information in the database during each call. 6. Follow communication scripts and policies when handling different types of calls. 7. Meet and exceed performance metrics, including call volume and customer satisfaction targets. 8. Collaborate with team members and other departments to ensure a seamless customer experience.

Requirements: 1. Excellent verbal and written communication skills in Arabic and English. 2. Strong attention to detail and organizational skills. 3. Ability to multitask and work in a fast-paced environment. 4. Prior experience in customer service or call center is a plus but not required. 5. Must have a computer with reliable internet connection for remote work. 6. Must be available to work flexible hours, including evenings and weekends. 7. Passionate about providing exceptional customer service and motivated to succeed. 8. Strong planning and strategic planning skills.

Benefits: 1. Remote work flexibility. 2. Paid Time Off (PTO). 3. Retirement plan. 4. Opportunities for career advancement. 5. Promote work-life balance and employee well-being.

Equal Opportunity Statement: Panda Retail Company is an equal opportunity employer and we welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to Apply: July 14, 2024

Join our team and make a difference in the world of customer service with Panda Retail Company! Apply now to become a part of our dynamic and rewarding team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.