Call Center Specialist - Remote Work

Job Description:

Dallah Healthcare Company is seeking a Call Center Specialist to join our team on a part-time basis, working remotely from Riyadh, Saudi Arabia. The ideal candidate will have at least 4 years of experience in a call center or customer service role and possess the ability to adapt to different situations and be resourceful in finding solutions to customer inquiries.

Responsibilities: 1. Handle inbound and outbound calls from customers with professionalism and courtesy. 2. Provide information about products and services, answer questions, and resolve any issues or complaints. 3. Maintain accurate records of customer interactions and transactions. 4. Escalate complex issues to the appropriate department or supervisor. 5. Stay up-to-date on company policies and procedures to ensure accurate and consistent information is provided to customers. 6. Meet or exceed individual performance goals and targets set by the company.

Requirements: 1. 4 years of experience in a call center or customer service role. 2. Strong communication skills, both verbal and written. 3. Ability to work independently and in a team environment. 4. Proficiency in Microsoft Office and customer relationship management (CRM) software. 5. Adaptable and resourceful in finding solutions to customer inquiries. 6. Strong problem-solving skills and creativity in resolving customer issues.

Benefits: - Relocation allowance for qualified candidates. - Gym membership to promote a healthy work-life balance. - Remote work flexibility to accommodate personal and professional commitments.

Working Environment: Our company culture encourages a spirit of exploration and taking calculated risks for growth. We value creativity, innovation, and a proactive approach to problem-solving. As a Call Center Specialist, you will have the opportunity to contribute to the success of our team and make a difference in the lives of our customers.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: Dallah Healthcare Company is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.