Call Center Specialist - Remote Work

Job Description:

We are looking for a Call Center Specialist to join our team at the National Shipping Company of Saudi Arabia. This is a remote work opportunity based in Medina, SA. As a Call Center Specialist, you will be responsible for handling customer inquiries and providing exceptional customer service over the phone.

Responsibilities: - Answering incoming calls and addressing customer inquiries - Providing information about products, services, and shipping procedures - Resolving customer complaints and issues in a timely manner - Documenting all customer interactions and transactions accurately - Following company policies and procedures while communicating with customers - Collaborating with other team members to ensure customer satisfaction - Meeting and exceeding customer service targets and metrics

Requirements: - High school diploma or equivalent - Strong communication skills, both verbal and written - Ability to work independently and remotely - Driven and dedicated attitude towards providing excellent customer service - Creativity in problem-solving and finding solutions for customers - No prior experience required, as training will be provided - Ability to multitask and prioritize tasks effectively

Benefits: - Free accommodation provided for remote work - Company equipment provided for work purposes - Life insurance coverage for all employees - Opportunities for growth and advancement within the company

Working Environment: Join a company that transcends borders and promotes collaboration on a global scale. Our team values diversity and inclusivity, creating a positive and supportive working environment for all employees.

Deadline to Apply: Please submit your application by June 12, 2024, to be considered for this position.

Equal Opportunity Statement: The National Shipping Company of Saudi Arabia is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.