Chat Support Manager - Remote Work

Job Description:

We are looking for an experienced Chat Support Manager to join our team at Saudi Telecom Company. This is a remote work position based in Jeddah, SA. The Chat Support Manager will be responsible for overseeing and managing a team of chat support representatives to provide exceptional customer service and support to our clients.

Responsibilities: - Manage and lead a team of chat support representatives to ensure customer inquiries are answered accurately and timely - Develop and implement chat support strategies to improve customer satisfaction and efficiency - Monitor chat support performance metrics and analyze data to identify areas for improvement - Train and coach chat support representatives on product knowledge, customer service skills, and chat support techniques - Collaborate with other departments to address customer concerns and escalate complex issues as needed - Stay up-to-date on industry trends and best practices in chat support management

Requirements: - 6+ years of experience in chat support or customer service roles - Strong leadership skills with a proven track record of managing and developing high-performing teams - Excellent project management skills with the ability to prioritize and delegate tasks effectively - Driven and resilient personality traits with a passion for delivering exceptional customer service - Excellent communication skills and ability to work well under pressure - Bachelor's degree in business or related field preferred

Benefits: - Relocation allowance for remote workers - Travel and spending expenses covered - Paid sick leave

Working Environment: At Saudi Telecom Company, we strive to nurture an entrepreneurial atmosphere, even within an established organization. We believe in fostering creativity, innovation, and collaboration among our team members.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: Saudi Telecom Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.