Client Service Associate - Remote Work

Job Description:

Al-Yamama is seeking a talented and motivated Client Service Associate to join our team on a part-time, remote basis. As an Entry Level position, this role does not require any prior experience, making it the perfect opportunity for those looking to jumpstart their career in client services.

Responsibilities: - Provide exceptional customer service to clients through various communication channels, including phone, email, and chat. - Assist clients with inquiries, issues, and requests in a prompt and professional manner. - Maintain accurate client records and documentation in our CRM system. - Collaborate with the sales team to ensure a seamless client experience. - Identify opportunities to upsell or cross-sell additional products or services to clients. - Stay informed about company products and services to effectively assist clients. - Handle any client complaints or escalations with empathy and efficiency. - Participate in ongoing training and professional development opportunities to enhance skills and knowledge.

Requirements: - Excellent communication and interpersonal skills. - Resourceful and driven to provide exceptional customer service. - Critical thinking skills to quickly assess and address client needs. - Ability to cooperate effectively with team members and other departments. - Strong attention to detail and organizational skills. - Proficiency with Microsoft Office Suite and CRM systems. - Ability to work independently and manage time effectively in a remote setting.

Benefits: - Life insurance coverage for peace of mind. - Visa sponsorship for eligible candidates. - Opportunities for training and professional development to grow your career. - Embrace creativity in a culture that values fresh ideas and inventive solutions.

Equal Opportunity Statement: Al-Yamama is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

Don't miss the opportunity to join a dynamic team and make a difference in the lives of our clients. Apply by the deadline of July 5, 2024, to be considered for this exciting position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.