Client Support Assistant - Remote Work

We are currently seeking a highly motivated and driven Client Support Assistant to join our team at Saudi Telecom Company. This is a remote work position based in Mecca, SA, and is offered on a part-time basis at the Associate Level with a minimum of 4 years of experience.

Responsibilities: - Provide exceptional client support through various channels including phone, email, and chat - Assist clients with inquiries, issues, and requests in a timely and professional manner - Maintain accurate records of client interactions and follow-up actions - Collaborate with internal departments to resolve client issues and escalate complex problems when necessary - Stay up-to-date on product knowledge and company policies to provide accurate information to clients - Proactively identify opportunities to improve client satisfaction and retention

Requirements: - Demonstrated experience in customer service or client support roles - Excellent communication skills, both written and verbal - Strong problem-solving abilities and adaptability to changing circumstances - Proficiency in using customer service software and Microsoft Office suite - Ability to work independently and prioritize tasks in a fast-paced environment - High school diploma or equivalent, additional certifications or training is a plus

Benefits: - Travel and spending expenses covered - Life insurance policy - Relocation allowance for eligible candidates

Working Environment: At Saudi Telecom Company, we strive to cultivate a sense of ownership and responsibility at every level of our organization. We believe in empowering our employees to take initiative and make meaningful contributions to the success of our company.

Equal Opportunity Statement: Saudi Telecom Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

Deadline to apply: July 5, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.