Client Support Specialist - Remote Work

The Client Support Specialist at Panda Retail Company is a crucial role responsible for providing remote assistance to clients, addressing their inquiries, issues, and technical problems. This position will require exceptional communication skills, problem-solving abilities, and a customer-focused mindset. As an Entry Level position, this role is ideal for individuals with at least 1 year of experience in customer service.

Responsibilities: - Respond to client inquiries via various communication channels, including phone, email, and chat - Troubleshoot technical issues and provide solutions in a timely manner - Document and track client interactions and issue resolutions in the database - Collaborate with internal teams to address complex client problems - Provide product training and demonstrations to clients as needed - Identify opportunities for process improvement and escalate recurring issues to management

Requirements: - High school diploma or equivalent; Bachelor's degree preferred - Strong communication and problem-solving skills - Adaptable and resilient mindset in a fast-paced environment - Proficient in project management and presentation skills - Ability to work independently and as part of a team - Experience working remotely is a plus

Benefits: - Life insurance coverage - Joining bonus upon successful completion of probationary period - Company-provided equipment for remote work

Working Environment: The Client Support Specialist will have the opportunity to collaborate with colleagues from around the world, fostering a global village mentality. This role offers a diverse and inclusive working environment where teamwork and creativity are valued.

Deadline to Apply: Interested candidates should submit their applications by May 7, 2024.

Equal Opportunity Statement: Panda Retail Company is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.