Client Support Specialist - Remote Work

Job Description:

Saudi Airlines is seeking a highly motivated and energetic Client Support Specialist to join our team on a remote basis. As a Client Support Specialist, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met in a timely and efficient manner.

Responsibilities: - Handle incoming client inquiries via phone, email, and chat in a professional and courteous manner - Build and maintain strong client relationships through effective communication and problem-solving skills - Collaborate with internal teams to resolve client issues and provide timely solutions - Identify opportunities to upsell and cross-sell products and services to existing clients - Maintain accurate records of client interactions and transactions in the CRM system - Stay up-to-date on product knowledge and industry trends to better assist clients - Provide feedback to management on client trends and areas for improvement - Meet or exceed individual and team performance metrics

Requirements: - Minimum of 2 years of experience in a customer service or client support role - Confident and energetic personality with a positive attitude - Strong analytical skills and the ability to think critically and problem solve - Leadership qualities to guide and support junior team members - Excellent communication and interpersonal skills - Ability to work independently and as part of a team in a remote setting - Proficiency in Microsoft Office and CRM software - Bachelor's degree in business administration or a related field is preferred

Benefits: - Relocation allowance for eligible candidates - Dental insurance coverage - Paid Time Off (PTO) for part-time employees - Opportunities for growth and career development within the company

Working Environment: At Saudi Airlines, we embrace a culture that challenges norms and encourages bold thinking. We are committed to providing a dynamic and inclusive work environment where employees can thrive and contribute to the success of the company.

Deadline to Apply: Interested candidates must submit their applications by July 3, 2024, to be considered for the Client Support Specialist position.

Equal Opportunity Statement: Saudi Airlines is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to building a diverse and inclusive workforce that reflects the communities we serve.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.