Contact Center Assistant - Remote Work

Job Description:

We are looking for a Contact Center Assistant to join our team at Savola Group. This is a remote work position based in Medina, SA. As a Contact Center Assistant, you will be responsible for providing support to our contact center team and ensuring that all customer inquiries and concerns are addressed promptly and accurately.

Responsibilities: - Answering customer inquiries via phone, email, and chat - Providing excellent customer service and resolving issues in a timely manner - Routing customer concerns to the appropriate department for resolution - Managing customer complaints and escalating issues as needed - Maintaining accurate records of customer interactions - Assisting with special projects and initiatives as assigned by management

Requirements: - Minimum of 4 years of experience in a customer service or contact center role - Hardworking and driven personality traits - Strong decision-making skills - Proficiency in project management - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and other relevant software - Fluent in Arabic and English

Benefits: - Company-provided equipment for remote work - Travel and spending expenses covered - Employee discounts on Savola Group products - Opportunities for growth and advancement within the company

Working Environment: At Savola Group, we strive to create a high-energy workplace where employees are empowered to deliver impactful results. Our team is dedicated to achieving success and innovation in everything we do.

Deadline to Apply: May 29, 2024

Equal Opportunity Statement: Savola Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.