Contact Center Assistant - Remote Work

Job Description:

Saudi Telecom Company is currently seeking a Contact Center Assistant to join our team on a part-time basis. This position will be remote, allowing you to work from the comfort of your own home while still contributing to the success of our company.

Responsibilities: - Provide exceptional customer service by answering incoming calls, responding to customer inquiries, and resolving customer issues in a timely and professional manner. - Assist customers with account information, product questions, and general inquiries. - Document all customer interactions accurately and thoroughly in the company's database. - Work closely with other team members to ensure a seamless customer experience. - Participate in ongoing training to stay up-to-date on product knowledge and customer service best practices. - Meet or exceed key performance indicators related to customer satisfaction, call resolution, and call quality.

Requirements: - At least 2 years of experience in a customer service or call center role. - Strong communication skills, both verbal and written. - The ability to think strategically and problem-solve effectively. - Dedication to providing excellent customer service and a passion for helping others. - Proficiency with Microsoft Office and customer relationship management software. - Must be self-motivated, detail-oriented, and able to work independently. - Experience with remote work is a plus.

Personality traits: - Dedicated: Willing to go above and beyond to meet customer needs and company goals. - Passionate: Excited about the opportunity to help customers and contribute to the success of the company.

Soft skills: - Communication: Ability to effectively communicate with customers and team members. - Strategic planning: Ability to think ahead and plan for future customer needs.

Benefits: - Free food provided during work hours. - Visa sponsorship for qualified candidates. - Gym membership for employees to stay healthy and fit.

Working environment: We strive to cultivate an atmosphere where employees are empowered to think and act like entrepreneurs. Employees are encouraged to take ownership of their work, think creatively, and collaborate with their team members to achieve success.

Deadline to apply: June 29, 2024

Equal opportunity statement: Saudi Telecom Company is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from candidates of all backgrounds, experiences, and abilities.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.