Contact Center Officer - Remote Work

Job Description:

Al-Rashid Trading & Contracting Co Ltd is seeking a Contact Center Officer to join our team in a remote work capacity. As a Contact Center Officer, you will be responsible for handling inbound and outbound calls from customers, providing exceptional customer service, and resolving any issues or inquiries in a timely and professional manner. This position is part-time and is an entry-level role, requiring at least 1 year of experience in a similar role.

Responsibilities: - Answering incoming calls from customers and addressing their inquiries or concerns - Making outbound calls to follow up with customers or provide information as needed - Providing support and assistance to customers in a courteous and efficient manner - Documenting all interactions with customers accurately in the company database - Collaborating with other team members to ensure customer satisfaction and resolution of any issues - Meeting established goals for call quality, customer satisfaction, and productivity - Staying up-to-date on product knowledge and company policies to provide accurate information to customers

Requirements: - Independent and driven personality traits - Strong communication and interpersonal skills - Ability to think innovatively and creatively to solve problems - Persuasion skills to effectively communicate with customers and internal stakeholders - Proficiency in using call center software and CRM systems - Ability to work well in a remote team environment - High school diploma or equivalent - Fluent in English and Arabic

Benefits: - Profit-sharing opportunities - Retirement plan options - Vision insurance coverage

Working Environment: At Al-Rashid Trading & Contracting Co Ltd, we strive to cultivate leaders who foster inclusivity and mentorship. Our team is dedicated to providing a supportive and collaborative work environment where all employees can thrive and grow in their careers. We value diversity and inclusion and are committed to creating a positive and inclusive workplace culture.

Deadline to Apply: Please submit your application by May 18, 2024

Equal Opportunity Statement: Al-Rashid Trading & Contracting Co Ltd is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.