Customer Care Manager - Remote Work

Job Description: We are seeking a dedicated and resilient Customer Care Manager to join our team at National Water Company. This is a part-time remote work position based in Riyadh, Saudi Arabia. As an Associate Level Customer Care Manager, you will be responsible for providing top-notch customer service to our clients and ensuring their satisfaction with our products and services.

Responsibilities: 1. Manage customer inquiries and concerns through various channels including phone, email, and social media. 2. Develop and maintain strong relationships with customers to enhance their overall experience with our company. 3. Coordinate with internal departments to address customer issues and provide timely resolutions. 4. Monitor customer feedback and make recommendations for improvements to our products and services. 5. Track and analyze customer care metrics to identify trends and areas for improvement. 6. Create and implement customer care policies and procedures to ensure consistency and quality service delivery. 7. Train and mentor customer care representatives to uphold company standards and values. 8. Handle escalated customer complaints and provide swift and effective resolutions. 9. Collaborate with the sales and marketing teams to promote customer loyalty and retention. 10. Stay up-to-date on industry trends and best practices in customer care management.

Requirements: 1. Minimum of 5 years of experience in customer service or related field. 2. Bachelor's degree in business administration or a relevant field. 3. Excellent communication and interpersonal skills. 4. Strong problem-solving abilities and attention to detail. 5. Proficient in Microsoft Office and customer relationship management software. 6. Ability to work independently and prioritize tasks. 7. Planning and organizational skills. 8. Persuasion and negotiation skills. 9. Ability to work in a fast-paced environment and adapt to changing priorities. 10. Experience in managing remote teams is a plus.

Benefits: 1. Company transportation for on-site meetings. 2. Profit sharing opportunities. 3. Disability insurance coverage.

Working Environment: National Water Company is committed to environmental responsibility and sustainable practices. We strive to create a positive and inclusive work environment where employees can grow and succeed.

Deadline to Apply: June 7, 2024

Equal Opportunity Statement: National Water Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We value diversity in our workforce and encourage all qualified individuals to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.