Customer Care Manager - Remote Work

As a Customer Care Manager at Zamil Industrial Investment Company, you will be responsible for managing customer relationships, ensuring customer satisfaction, and providing excellent service remotely. This part-time role will require you to work closely with customers to address their needs, resolve any issues, and maintain high levels of customer retention and loyalty.

Responsibilities: - Develop and implement customer care strategies to enhance customer satisfaction and retention - Respond to customer inquiries and resolve any complaints or issues in a timely and professional manner - Coordinate with internal teams to ensure seamless communication and service delivery to customers - Monitor customer feedback and satisfaction levels to identify areas for improvement - Analyze customer data and trends to make informed decisions and improve customer care processes - Lead a team of customer care representatives and provide coaching and support as needed - Collaborate with sales and marketing teams to drive customer engagement and increase sales opportunities - Stay up-to-date on industry trends and best practices in customer care to continuously improve operations

Requirements: - 7 years of experience in customer service or customer care roles - Excellent communication and interpersonal skills - Demonstrated ability to manage customer relationships and deliver exceptional service - Strong organizational and problem-solving skills - Resourceful and adaptable to changing customer needs and preferences - Creative thinker with strong planning abilities - Proven track record of meeting and exceeding customer satisfaction goals - Ability to work independently and in a team environment - Bachelor's degree in business administration or a related field (preferred)

Benefits: - Training and professional development opportunities to enhance your skills and knowledge - Paid sick leave to support your well-being - Travel opportunities to attend conferences and industry events - A working environment that promotes work-life balance and employee well-being

Equal Opportunity Statement: Zamil Industrial Investment Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

If you possess the required experience and skills for this role, we encourage you to apply by the deadline of July 7, 2024. Join our team and be a part of a dynamic company dedicated to providing exceptional customer care.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.