Customer Service Manager - Remote Work

Job Description:

Zain Saudi Arabia is seeking a talented and experienced Customer Service Manager to join our team on a part-time basis. This position will be based remotely, allowing for flexibility and independence in your work schedule.

As the Customer Service Manager, you will be responsible for overseeing a team of customer service representatives and ensuring that our customers receive top-notch service. Your primary duties will include:

- Developing and implementing customer service policies and procedures to ensure customer satisfaction - Managing and training a team of customer service representatives to handle customer inquiries and issues effectively - Monitoring customer interactions to ensure quality and consistency in service delivery - Analyzing customer feedback and data to identify areas for improvement - Resolving escalated customer complaints and issues in a timely and professional manner - Collaborating with other departments to improve overall customer experience - Providing regular reports and updates to senior management on customer service performance metrics - Implementing strategies to increase customer retention and loyalty

Requirements:

- Bachelor's degree in Business Administration or a related field - 6+ years of experience in customer service management - Strong leadership and communication skills - Ability to work independently and drive results - Energetic and self-motivated personality traits - Proficient in negotiation and analysis - Experience in a remote work environment preferred

Benefits:

- Travel and spending expenses covered - Remote work flexibility - Free food provided - Opportunity to work in a dynamic and fast-paced environment that embraces change

Deadline to apply: 2024-05-18

Equal Opportunity Statement:

Zain Saudi Arabia is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of race, gender, age, disability, or any other protected status. We are committed to diversity and inclusion in our workforce.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.