Customer Service Manager - Remote Work

Saud Consult is seeking a highly experienced and motivated Customer Service Manager to join our team on a part-time, remote basis. As a mid-to-senior level position, the ideal candidate will have at least 7 years of experience in customer service management.

Responsibilities: - Manage a team of remote customer service representatives, providing guidance, training, and performance feedback - Develop and implement customer service policies and procedures to ensure efficient and effective operations - Analyze customer feedback and metrics to identify areas for improvement and implement solutions - Handle escalated customer complaints and issues, resolving them in a timely and professional manner - Collaborate with other departments, such as sales and marketing, to ensure a cohesive customer experience - Monitor and report on key performance indicators related to customer service, such as response times and customer satisfaction ratings

Requirements: - Proven experience in a customer service management role, preferably in a remote work setting - Strong leadership and communication skills - Ability to analyze data and make data-driven decisions - Excellent problem-solving skills - Proficiency in customer service software, such as CRM systems - Driven and confident personality traits - Strong analytical and research skills

Benefits: - Profit sharing opportunities - Retirement plan options - Relocation allowance for eligible candidates

At Saud Consult, we believe in creating an inclusive and diverse working environment where all perspectives are valued and respected. Our team embraces diversity and works together to create a culture of collaboration and innovation.

Deadline to apply: May 25, 2024

Equal Opportunity Statement: Saud Consult is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.