Customer Service Manager - Remote Work

As a Customer Service Manager at Al Tazaj, you will be responsible for overseeing the remote customer service team to ensure exceptional service delivery. This part-time role based in Medina, SA, at the associate level requires a minimum of 5 years of experience in customer service management.

Responsibilities: 1. Manage and lead a team of remote customer service representatives to ensure high levels of customer satisfaction. 2. Develop and implement strategies to improve customer service processes and standards. 3. Monitor and analyze customer service performance metrics to identify areas for improvement. 4. Train and coach team members on best practices for customer interaction and issue resolution. 5. Handle escalated customer inquiries and complaints in a timely and professional manner. 6. Collaborate with other departments to ensure a seamless customer experience across all touchpoints. 7. Stay up-to-date with industry trends and best practices in customer service management.

Requirements: 1. Independent and dedicated personality traits. 2. Strong decision-making and persuasion skills. 3. Excellent communication and interpersonal abilities. 4. Proven experience in remote customer service management. 5. Ability to work in a fast-paced and dynamic environment. 6. Bachelor's degree in business or a related field preferred.

Benefits: 1. Gym membership 2. Relocation allowance 3. Travel and spending expenses 4. Opportunities for professional development and growth

Working environment: At Al Tazaj, we focus on exceeding customer expectations and delivering delight. Our team is committed to providing exceptional service and creating positive experiences for our customers.

Equal opportunity statement: Al Tazaj is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-05-29

Join Al Tazaj as a Customer Service Manager and be part of a team that is dedicated to providing top-notch service to our customers. Apply now and take your customer service career to the next level!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.