Customer Service Officer - Remote Work

Job Description:

National Shipping Company of Saudi Arabia is seeking a part-time Customer Service Officer to join our team in a remote work setting. As a member of our Customer Service team, you will be responsible for providing exceptional service to our clients, maintaining strong relationships, and ensuring customer satisfaction.

Responsibilities: 1. Responding to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Resolving customer issues and complaints effectively and efficiently. 3. Providing product information and assistance to customers. 4. Processing sales orders and returns accurately. 5. Collaborating with other departments to ensure customer needs are met. 6. Maintaining accurate customer records and documentation. 7. Contributing to the continuous improvement of customer service processes and procedures. 8. Meeting and exceeding customer service targets and goals.

Requirements: 1. Bachelor's degree or equivalent work experience. 2. Minimum of 4 years of experience in customer service or a related field. 3. Strong communication and interpersonal skills. 4. Energetic and confident personality traits. 5. Emotional intelligence and ability to work effectively in a team. 6. Proficient in Microsoft Office and CRM software. 7. Ability to prioritize and multitask in a fast-paced environment. 8. Knowledge of shipping and logistics industry is a plus.

Benefits: 1. Profit sharing opportunities. 2. Travel and spending expenses for business purposes. 3. Disability insurance for additional security.

Working Environment: At National Shipping Company of Saudi Arabia, we prioritize understanding and empathy in all interactions with our customers. We believe in fostering a supportive and inclusive work environment where all employees can thrive.

Deadline to Apply: June 10, 2024

Equal Opportunity Statement: National Shipping Company of Saudi Arabia is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We are committed to building a diverse and inclusive workforce.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.