Customer Service Officer - Remote Work

Job Description:

As a Customer Service Officer at Saudi Telecom Company, you will be responsible for providing remote customer support to ensure a positive and smooth experience for our clients. Your primary focus will be to address customer inquiries, resolve issues, and provide assistance in a timely and professional manner.

Responsibilities: - Responding to customer inquiries via phone, email, and chat - Resolving customer complaints and issues - Providing information about products and services - Processing orders and returns - Maintaining accurate records of customer interactions - Collaborating with team members to optimize customer service processes

Requirements: - Excellent communication skills - Ability to work independently and as part of a team - Strong problem-solving skills - Proficiency in Microsoft Office applications - High school diploma or equivalent

Personality Traits: - Dedicated: Commitment to providing exceptional customer service - Motivated: Driven to exceed customer expectations

Soft Skills: - Critical thinking: Ability to analyze situations and make informed decisions - Persuasion: Influence customers effectively to achieve positive outcomes

Benefits: - Company equipment provided for remote work - Training and professional development opportunities - Travel opportunities for top performers

Working Environment: We support our employees in their personal and professional development, providing a collaborative and inclusive work environment where everyone can thrive.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Saudi Telecom Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, or disability. We are committed to creating a diverse and inclusive workplace where all employees can succeed.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.