Customer Service Specialist - Remote Work

Job Description:

Mobily is seeking a dedicated and adaptable Customer Service Specialist to join our team in Riyadh, SA. This is a part-time remote work position at the Associate Level, requiring a minimum of 2 years of experience in customer service. As a Customer Service Specialist, you will be responsible for providing exceptional customer support and assistance to our clients, resolving inquiries and issues in a timely and professional manner.

Responsibilities: - Respond to customer inquiries via phone, email, and live chat - Assist customers with account management and troubleshooting technical issues - Process orders, returns, and exchanges - Provide product information and recommendations to customers - Collaborate with other team members to ensure customer satisfaction - Maintain accurate records of customer interactions and transactions - Meet and exceed customer service metrics and goals

Requirements: - Minimum of 2 years of experience in customer service - Excellent communication and negotiation skills - Customer-focused with a strong attention to detail - Ability to work independently and as part of a team - Proficiency in Microsoft Office and customer service software - Must have a dedicated home office setup with high-speed internet - Must be adaptable to a remote work environment - Bachelor's degree in Business Administration or related field is a plus

Personality Traits: - Dedicated - Adaptable

Soft Skills: - Communication - Negotiation

Benefits: - Remote work flexibility - Joining Bonus - Company equipment provided

Working Environment: At Mobily, we cultivate leaders who foster inclusivity and mentorship. We believe in providing a supportive and collaborative work environment where employees can thrive and succeed.

Equal Opportunity Statement: Mobily is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where everyone is valued and respected.

Deadline to Apply: 2024-05-01

Join our team and make a difference in the lives of our customers with your exceptional customer service skills! Apply today to become a Customer Service Specialist at Mobily.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.