Customer Success Assistant - Remote Work

Job Description:

The Saudi Arabian Fertilizer Company (SAFCO) is seeking a part-time Customer Success Assistant to join our team. This position will be remote work, based in Riyadh, SA and will be at the Associate level with a minimum of 2 years of experience.

Responsibilities: 1. Manage customer accounts and provide excellent customer service to ensure customer satisfaction and retention. 2. Assist in onboarding new customers and provide training on company products and services. 3. Conduct regular check-ins with customers to gather feedback and address any concerns or issues. 4. Analyze customer data and feedback to identify trends and opportunities for improvement. 5. Collaborate with the sales and marketing teams to develop strategies for customer engagement and upselling. 6. Maintain accurate records of customer interactions and transactions using our CRM system. 7. Provide support for customer inquiries and technical issues, escalating when necessary. 8. Stay up to date on industry trends and best practices to provide valuable insights to customers. 9. Assist in creating customer success documentation and resources for internal and external use.

Requirements: 1. Reliable and resilient personality traits with a strong work ethic and ability to adapt to changing circumstances. 2. Strong analytical skills and emotional intelligence to effectively engage with customers and understand their needs. 3. Excellent communication skills with the ability to build relationships and influence customer behavior. 4. Proficiency in Microsoft Office and CRM software. 5. Bachelor's degree in Business or related field preferred.

Benefits: 1. Parental leave for both mothers and fathers. 2. Free food provided during working hours. 3. Visa sponsorship for eligible candidates.

Working Environment: At SAFCO, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. Our team is dedicated to providing exceptional customer service and driving success for our customers.

Deadline to Apply: June 25, 2024

Equal Opportunity Statement: SAFCO is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.