Customer Success Assistant - Remote Work

Job Description: We are looking for a passionate and confident Customer Success Assistant to join our team at Saudi Arabian Mining Company. This is a remote work opportunity, based in Mecca, SA. As a part-time Associate level role, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: - Respond to customer inquiries and concerns in a timely and professional manner - Build and maintain strong relationships with clients to ensure customer satisfaction - Work closely with the Customer Success Manager to address customer needs and provide solutions - Assist in onboarding new customers and guiding them through the process - Monitor customer accounts and identify any issues or opportunities for improvement - Collaborate with cross-functional teams to achieve customer success goals - Track and analyze customer feedback to make recommendations for improvements - Provide product demonstrations and training to customers as needed

Requirements: - 3 years of experience in customer service or a related field - Strong interpersonal and communication skills - Ability to work independently and as part of a team - Adaptability and willingness to learn new skills - Leadership qualities to drive customer success initiatives - Proven track record of meeting and exceeding customer expectations - Proficiency in Microsoft Office and CRM software

Benefits: - Paid overtime for additional hours worked - Employee discounts on company products and services - Training and professional development opportunities to enhance your skills and grow your career

Working Environment: Our company culture encourages calculated risk-taking to drive innovation and progress. We value diversity and inclusion, and strive to create a workplace where all employees can thrive and contribute to our success.

Equal Opportunity Statement: Saudi Arabian Mining Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

Deadline to apply: July 7, 2024.

Join our team and help us deliver exceptional customer success experiences to our clients!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.