Customer Success Manager - Remote Work

Job Description:

We are seeking a dynamic and results-driven Customer Success Manager to join our team at Saudi Telecom Company. This is a part-time, remote work position based in Mecca, SA at the Associate Level. The ideal candidate will have a minimum of 5 years of experience in customer success or a related field.

Responsibilities: - Build and maintain strong relationships with customers to ensure their satisfaction and success with our products and services - Serve as the main point of contact for customers, addressing their inquiries and concerns in a timely and professional manner - Understand customer needs and objectives, and work with internal teams to develop and implement strategies for achieving them - Proactively identify opportunities for upselling or cross-selling to maximize customer value and retention - Analyze customer data and feedback to identify trends and areas for improvement - Provide regular updates and reports to management on customer satisfaction, retention, and revenue growth

Requirements: - Hardworking and independent with a strong work ethic - Excellent communication and interpersonal skills - Strong persuasion and negotiation abilities - Attention to detail and ability to multitask effectively - Proven track record of successfully managing customer relationships and driving business growth - Knowledge of CRM software and customer success best practices

Benefits: - Retirement plan - Paid sick leave - Life insurance

Working Environment: At Saudi Telecom Company, we value curiosity and questioning as key components of innovation and growth. Our team is encouraged to continuously learn and improve, fostering a culture of creativity and collaboration.

Deadline to apply: 2024-04-17

Equal Opportunity Statement: Saudi Telecom Company is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.