Customer Success Manager - Remote Work

Job Description:

We are seeking a highly motivated and resourceful Customer Success Manager to join our team at Al-Yamama. This is a remote work position based in Mecca, SA, and is a part-time role at the Associate level. The ideal candidate should have at least 5 years of experience in a customer success or client-facing role.

Responsibilities: - Build and maintain strong relationships with customers, ensuring their success with our products and services - Serve as the main point of contact for customer inquiries, issues, and escalations - Collaborate with internal teams to ensure timely and successful delivery of our solutions to customers - Identify opportunities for upselling and cross-selling to increase customer satisfaction and revenue - Analyze customer data and feedback to continuously improve our products and services - Lead customer training sessions and workshops to maximize product adoption and usage - Develop and implement customer success strategies and best practices - Monitor customer health metrics to proactively address any potential issues

Requirements: - Bachelor's degree in business, marketing, or a related field - Proven track record of success in a customer success or account management role - Excellent communication and interpersonal skills - Strong leadership and project management abilities - Ability to work independently and remotely - Proficiency in CRM software and other customer success tools - Motivated to exceed customer expectations and drive results

Company Benefits: - Travel and spending expenses covered - Gym membership reimbursement - Life insurance coverage

Working Environment: At Al-Yamama, we aim to cultivate leaders who foster inclusivity and mentorship. Our team is dedicated to creating a supportive and collaborative work environment where everyone can thrive.

Deadline to apply: 2024-07-15

Equal Opportunity Statement: Al-Yamama is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.