Customer Support Associate - Remote Work

Job Description:

National Water Company is seeking a passionate and energetic Customer Support Associate to join our remote team in Mecca, SA. As a part-time entry-level position, you will be responsible for providing top-notch customer service to our clients and supporting them with any inquiries or issues they may have.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Assist customers with troubleshooting technical issues related to our products and services. 3. Educate customers on product features and benefits to enhance their overall experience. 4. Process customer orders, returns, and exchanges accurately and efficiently. 5. Collaborate with cross-functional teams to resolve escalated customer issues. 6. Continuously identify opportunities for improvement and provide feedback to the management team. 7. Stay up-to-date on industry trends and best practices to better serve our customers.

Requirements: 1. 1 year of customer service experience is preferred but not required. 2. Excellent communication skills and a strong customer-centric mindset. 3. Ability to work independently and prioritize tasks effectively. 4. Proficiency in using customer service software and Microsoft Office suite. 5. High school diploma or equivalent required. 6. Passion for providing exceptional customer service and a positive attitude. 7. Strong innovation and critical thinking skills.

Benefits: - Paid Time Off (PTO) for part-time employees. - Travel opportunities for training and development. - Vision insurance for eligible employees.

Working Environment: At National Water Company, we foster an environment where technology is harnessed to drive innovation and efficiency. Our remote team members have access to cutting-edge tools and resources to ensure seamless communication and collaboration.

Deadline to Apply: April 17, 2024

Equal Opportunity Statement: National Water Company is an equal opportunity employer and is committed to building a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.