Customer Support Manager - Remote Work

As a Customer Support Manager at Herfy Food Services Co, you will be responsible for managing a remote team of customer support representatives to ensure timely and effective resolution of customer inquiries and issues. Your main duties will include:

- Managing and leading a team of remote customer support representatives, ensuring they are meeting performance targets and providing excellent service to customers - Developing and implementing processes and procedures to streamline customer support operations - Monitoring and analyzing customer support metrics to identify areas for improvement and make data-driven decisions - Handling escalated customer inquiries and resolving issues in a timely and professional manner - Providing ongoing training and coaching to team members to develop their skills and capabilities - Collaborating with other departments, such as sales and marketing, to ensure a seamless customer experience - Keeping up to date with industry trends and best practices in customer support

To be successful in this role, you must have at least 6 years of experience in customer support management, with a track record of leading high-performing teams. You should also have strong communication and interpersonal skills, as well as the ability to work independently and resourcefully. Additionally, you should have strong people management and time management skills.

At Herfy Food Services Co, we believe in fostering a work environment where employees are encouraged to explore new ideas and take calculated risks for growth. In addition to a competitive salary, we offer benefits such as paid overtime, free accommodation, and employee discounts.

We are an equal opportunity employer and welcome applicants from all backgrounds. The deadline to apply for this position is April 29, 2024.

If you are a motivated and experienced customer support professional looking for a remote part-time opportunity with room for growth, we encourage you to apply for the Customer Support Manager position at Herfy Food Services Co in Jeddah, SA.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.