Customer Support Manager - Remote Work

United Electronics Company is seeking a part-time Customer Support Manager to join our team on a remote basis. As a mid-to-senior level professional with at least 6 years of experience in customer support or a related field, you will be responsible for managing a team of customer support representatives to ensure a high level of customer satisfaction.

Responsibilities: - Oversee and lead a team of customer support representatives, providing guidance, coaching, and feedback - Develop and implement customer support policies and procedures to ensure the team meets or exceeds customer expectations - Monitor and analyze customer support metrics to identify trends and areas for improvement - Handle escalated customer support issues and resolve them in a timely and professional manner - Collaborate with other departments, such as sales and marketing, to ensure a seamless customer experience - Develop and deliver training programs to enhance the skills and knowledge of the customer support team - Stay up-to-date on industry trends and best practices in customer support

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in customer support or a related field, with at least 6 years of experience - Strong leadership and communication skills - Resilient and reliable personality traits - Excellent presentation and people management skills - Ability to work independently and as part of a team - Experience working remotely or managing a remote team is a plus

Benefits: - Relocation allowance for eligible candidates - Company-provided equipment for remote work - Disability insurance coverage for all employees

Working environment: At United Electronics Company, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing top-notch customer support and ensuring that every interaction with our company is a positive one.

Deadline to apply: June 12, 2024

Equal opportunity statement: United Electronics Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.