Customer Support Manager - Remote Work

Job Description:

SABIC is currently seeking a part-time Customer Support Manager to join our team. This position will be a remote work opportunity based in Medina, SA, at a mid-to-senior level. The ideal candidate will have at least 6 years of experience in customer support or a related field.

Responsibilities: - Manage a team of customer support representatives to ensure excellent customer service and satisfaction - Develop and implement strategies to improve customer support processes and procedures - Communicate with customers to resolve issues and answer questions in a timely and professional manner - Analyze customer feedback and data to identify trends and make recommendations for improvement - Collaborate with other departments, such as sales and marketing, to improve overall customer experience - Provide regular reports and updates to senior management on customer support performance and initiatives - Stay up-to-date on industry trends and best practices in customer support

Requirements: - Bachelor's degree in business administration or a related field - Proven experience in customer support management - Strong leadership and communication skills - Ability to work independently and in a team environment - Resilient and able to work well under pressure - Excellent presentation skills - Must be proficient in Microsoft Office and CRM software - Previous experience in a remote work environment is preferred

Benefits: - Vision insurance - Disability insurance - Paid sick leave

Working Environment: At SABIC, we encourage calculated risk-taking to drive innovation and progress. Our team values collaboration, creativity, and a strong work ethic.

Equal Opportunity Statement: SABIC is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.