Customer Support Manager - Remote Work

We are seeking a highly motivated and experienced Customer Support Manager to join our remote team at Savola Group. As a Customer Support Manager, you will be responsible for overseeing our customer support team and ensuring the highest level of service is provided to our clients. This position is part-time with a seniority level of mid-to-senior.

Responsibilities: - Manage and lead a team of customer support representatives, providing ongoing training and support - Develop and implement customer service policies and procedures to ensure efficient and effective support - Monitor and analyze customer feedback to identify areas for improvement and implement strategies to enhance customer satisfaction - Resolve escalated customer issues and complaints in a timely and professional manner - Collaborate with other departments to ensure a seamless customer experience - Develop and implement KPIs to measure the performance of the customer support team

Requirements: - 7+ years of experience in customer support or a related field - Strong leadership skills and the ability to motivate and inspire a team - Excellent communication and interpersonal skills - Resilient and able to remain calm under pressure - Independent and able to work effectively in a remote environment - Attention to detail and strong problem-solving skills - Creativity and the ability to think outside the box when resolving customer issues

Personality traits: resilient, independent Soft skills: attention to detail, creativity

Benefits: - Life insurance - Free food - Paid overtime

Working environment: Our remote team at Savola Group is committed to injecting a sense of joy and vibrancy into the work environment, ensuring a positive and collaborative atmosphere for all team members.

Equal opportunity statement: Savola Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.