Customer Support Specialist - Remote Work

Job Description:

Saudi Ceramics is seeking a highly motivated and passionate Customer Support Specialist to join our team. This is a remote part-time position based in Medina, SA, ideal for individuals who are looking to start their career in customer support.

Responsibilities: 1. Provide exceptional customer service and support through various channels such as phone, email, and chat 2. Respond to customer inquiries and resolve issues in a timely and professional manner 3. Assist customers with product information, order status, and troubleshooting 4. Collaborate with cross-functional teams to ensure customer satisfaction and resolution of issues 5. Document customer interactions and feedback to improve processes and services 6. Continuously seek opportunities to improve the customer experience and provide feedback to management

Requirements: 1. Strong passion for customer service and helping others 2. Hardworking and dedicated to delivering top-notch support 3. Excellent analytical and problem-solving skills 4. Ability to work effectively in a team environment 5. Exceptional communication and interpersonal skills 6. Proficient in Microsoft Office and other relevant software applications 7. High school diploma or equivalent 8. No prior experience required, training will be provided

Benefits: 1. Company-provided equipment for remote work 2. Paid overtime opportunities 3. Training and professional development opportunities to enhance skills and knowledge 4. Encouraging and innovative working environment that values curiosity and growth

Deadline to apply: May 6, 2024

Equal Opportunity Statement: Saudi Ceramics is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.