Customer Support Specialist - Remote Work

Job Description:

Al-Yamama is seeking a dedicated and confident Customer Support Specialist to join our remote team based in Mecca, Saudi Arabia. This part-time entry-level position offers the opportunity to work from the comfort of your own home while providing top-notch support to our valued customers.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Troubleshoot and resolve customer issues with products or services. 3. Provide product information and recommendations to customers. 4. Process orders, returns, and exchanges as needed. 5. Maintain accurate customer records and documentation. 6. Collaborate with other team members to ensure excellent customer service. 7. Stay up-to-date on company products, policies, and procedures. 8. Identify opportunities for improvement in customer support processes.

Requirements: 1. Strong communication and problem-solving skills. 2. Ability to work independently and as part of a team. 3. Excellent attention to detail. 4. Confidence in handling customer inquiries and resolving issues. 5. Dedication to providing exceptional customer service. 6. Flexibility and adaptability to changing priorities. 7. Fluency in Arabic and English is preferred.

Personality Traits: - Confident - Dedicated

Soft Skills: - Cooperation - Adaptability

Benefits: - Disability insurance - Relocation allowance - Employee discounts

Working Environment: We encourage calculated risk-taking to drive innovation and progress, fostering a collaborative and supportive atmosphere where employees can thrive and grow.

Equal Opportunity Statement: Al-Yamama is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: June 12, 2024

We look forward to welcoming a dedicated and confident Customer Support Specialist to our team in Mecca, SA. Apply now to join Al-Yamama and make a difference in customer satisfaction!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.