Customer Support Specialist - Remote Work

Job Description:

Saudi Telecom Company is seeking a highly motivated and dedicated Customer Support Specialist to join our team on a part-time, remote basis. As an Entry Level Customer Support Specialist, you will be responsible for providing exceptional customer service and support to our valued customers.

Responsibilities: - Respond to customer inquiries and provide solutions in a timely manner via phone, email, and chat - Handle customer complaints and issues with professionalism and empathy - Assist customers with product information, troubleshooting, and general inquiries - Escalate unresolved issues to the appropriate departments for further assistance - Maintain accurate records of customer interactions and transactions - Meet and exceed customer satisfaction goals and metrics - Collaborate with team members to continuously improve customer support processes - Stay up-to-date on product knowledge and industry trends

Requirements: - 1 year of customer service experience preferred - Strong communication and interpersonal skills - Excellent problem-solving abilities - Ability to work independently and prioritize tasks effectively - Resilient and confident under pressure - Leadership and project management skills - Proficient in Microsoft Office Suite and CRM software - High school diploma or equivalent required

Benefits: - Dental insurance coverage - Travel opportunities for training and conferences - Profit sharing opportunities for successful performance - Remote work flexibility

Working Environment: At Saudi Telecom Company, we believe in fostering a positive and inclusive work environment. We encourage our employees to inject a sense of joy and vibrancy into their daily tasks, creating a culture of collaboration and innovation.

Equal Opportunity Statement: Saudi Telecom Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Deadline to Apply: June 29, 2024

If you are a motivated and customer-oriented individual looking to kickstart your career in customer support, we encourage you to apply for the Customer Support Specialist position at Saudi Telecom Company today.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.