Live Chat Associate - Remote Work

Job Description:

We are looking for a dedicated and reliable Live Chat Associate to join our team at National Industrialization Company. This is a remote work position based in Mecca, SA, and is part-time with entry-level seniority. The ideal candidate will have at least 1 year of experience in a customer service role and possess strong communication and problem-solving skills.

Responsibilities: - Respond to customer inquiries and provide support via live chat in a timely and professional manner - Assist customers with product information, order tracking, and issue resolution - Identify and escalate priority issues to the appropriate department - Maintain accurate and detailed records of customer interactions - Stay up to date on product knowledge and company policies to provide accurate information to customers - Collaborate with other team members to ensure a consistent and positive customer experience

Requirements: - Reliable and motivated individual with excellent communication skills - Strong problem-solving abilities and a customer-focused mindset - 1 year of experience in a customer service role preferred - Must be comfortable working remotely and managing time effectively - Ability to work independently and as part of a team - Proficient in using live chat software and other digital communication tools

Benefits: - Gym membership - Company equipment provided - Free accommodation during work-related trips

Working Environment: At National Industrialization Company, we prioritize employee well-being through health and wellness initiatives. We believe in fostering a supportive and inclusive work environment where our employees can thrive and succeed.

Equal Opportunity Statement: National Industrialization Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by law. We welcome and encourage applicants from all backgrounds to apply.

Deadline to Apply: 2024-07-12

If you meet the requirements and are ready to join a dynamic team in a remote work setting, we encourage you to apply for the Live Chat Associate position at National Industrialization Company today.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.