Live Chat Representative - Remote Work

Job Description:

National Industrialization Company is seeking a reliable and passionate Live Chat Representative to join our team remotely. As a part-time Associate Level position, the Live Chat Representative will be responsible for providing exceptional customer service through live chat channels.

Responsibilities: - Engage with customers in real-time through live chat to address inquiries, resolve issues, and provide information about products or services - Maintain a positive and professional attitude while communicating with customers - Collaborate with team members to ensure consistent and accurate responses to customer inquiries - Utilize innovative approaches to enhance the customer experience and increase customer satisfaction - Demonstrate leadership skills by taking ownership of customer issues and following through to resolution - Adhere to company policies and procedures while handling customer interactions - Keep accurate records of customer interactions and feedback for reporting purposes

Requirements: - Minimum of 2 years of experience in customer service or a related field - Strong communication skills and ability to multitask in a fast-paced environment - Reliable internet connection and comfortable working remotely - Passion for delivering exceptional customer service - Ability to think creatively and find solutions to customer problems - Demonstrated leadership and innovation in previous roles - Proficiency in using live chat platforms and customer service software - Flexibility to work evenings and weekends as needed

Benefits: - Visa sponsorship for the right candidate - Disability insurance coverage - Relocation allowance for eligible employees

Working Environment: At National Industrialization Company, we thrive in an environment that embraces and navigates change seamlessly. Our team values collaboration, innovation, and a customer-centric approach to everything we do.

Equal Opportunity Statement: National Industrialization Company is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate on the basis of race, gender, age, religion, or any other factor.

Deadline to Apply: June 29, 2024

Join us on our mission to provide exceptional customer service and make a positive impact on our customers' experiences. Apply now to become a part of our dynamic team as a Live Chat Representative.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.