Live Chat Representative - Remote Work

Job Description: Saud Consult, a leading consulting firm based in Medina, SA, is seeking a dynamic and customer-oriented Live Chat Representative to join our team on a part-time basis. In this remote work position, you will be responsible for providing prompt and efficient customer support through live chat, assisting customers with inquiries, troubleshooting issues, and ensuring a positive experience for all users.

Responsibilities: - Respond to customer inquiries and provide assistance in a timely and professional manner through live chat - Identify customer needs and recommend appropriate solutions or products - Troubleshoot technical issues and escalate complex problems to the appropriate department - Maintain accurate records of customer interactions and follow up on unresolved issues - Contribute to a positive customer experience by providing excellent service and support - Stay up-to-date on company products, services, and promotions to effectively assist customers - Collaborate with team members to improve processes and enhance customer satisfaction

Requirements: - 4 years of experience in customer service or a related field - Excellent communication skills and a customer-focused mindset - Adaptable and able to work in a fast-paced environment - Driven and motivated to exceed customer expectations - Strong time management skills and ability to prioritize tasks effectively - Innovative thinker with a problem-solving attitude - Proficiency in using live chat software and other customer service tools - High school diploma or equivalent required; college degree preferred

Personality Traits: - Adaptable - Driven

Soft Skills: - Time management - Innovation

Benefits: - Parental leave - Free accommodation - Joining bonus

Working Environment: Join Saud Consult and be part of a company that pioneers change and sets industry benchmarks. We offer a supportive and collaborative work environment where your contributions are valued and recognized.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: Saud Consult is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.