Account Support Manager

Job Description:

The National Shipping Company of Saudi Arabia is seeking a dynamic and experienced Account Support Manager to join our team in Medina, SA. As a Mid-to-Senior Level position, the ideal candidate will have at least 7 years of experience in account management and support roles.

Responsibilities: - Serve as the primary point of contact for key accounts, managing all aspects of client communications and relationships - Develop and implement strategies to enhance customer satisfaction and retention - Collaborate with internal teams to ensure client needs are met in a timely and efficient manner - Analyze data and provide insights to drive business growth and achieve sales targets - Proactively identify opportunities for cross-selling and upselling products and services - Monitor account activity and performance to identify areas for improvement and address any issues that may arise - Lead account review meetings and prepare reports on account status and performance

Requirements: - Proven experience in account management and support roles - Strong communication and interpersonal skills - Energetic and hardworking personality traits - Ability to work independently and as part of a team - Strong analytical skills with a focus on problem-solving - Proficiency in Microsoft Office Suite and CRM software - Bachelor’s degree in Business Administration or a related field

Benefits: - Company transportation - Paid Time Off (PTO) - Remote work flexibility

Working Environment: Our company culture encourages autonomy and independence, trusting employees to excel in their roles. We value teamwork and collaboration, providing support and resources to help our team members achieve their goals.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: The National Shipping Company of Saudi Arabia is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are respected and valued for their unique contributions.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.