Account Support Manager

Job Description:

Alinma Tokio Marine Company is seeking a dedicated Account Support Manager to join our team in Riyadh, SA. As a mid-to-senior level position, the Account Support Manager will be responsible for managing a portfolio of client accounts, providing exceptional support and service to ensure client satisfaction and retention.

Responsibilities: 1. Manage a portfolio of client accounts, acting as the main point of contact for all account-related inquiries and issues. 2. Collaborate with sales and underwriting teams to ensure client needs are met and solutions are provided in a timely manner. 3. Conduct regular account reviews to assess client satisfaction and identify opportunities for growth. 4. Analyze account data to identify trends and patterns that may impact client retention or profitability. 5. Develop and maintain strong relationships with key stakeholders within client organizations. 6. Provide support and guidance to junior account support team members. 7. Collaborate with internal departments to address client concerns and ensure timely resolution of issues. 8. Stay up-to-date on industry trends and best practices to provide informed recommendations to clients.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Minimum of 7 years of experience in account management or customer service. 3. Strong communication skills and the ability to build rapport with clients. 4. Motivated and hardworking individual with a passion for providing exceptional customer service. 5. Strong analytical and problem-solving skills. 6. Ability to work independently and in a team environment. 7. Proficiency in Microsoft Office Suite and CRM software. 8. Knowledge of insurance industry practices and regulations is a plus.

Benefits: - Life insurance coverage - Paid overtime opportunities - Gym membership - Positive and supportive working environment that prioritizes understanding and empathy in all interactions.

Deadline to apply: June 23, 2024

Equal Opportunity Statement: Alinma Tokio Marine Company is an equal opportunity employer and is committed to creating a diverse and inclusive workplace where all employees are valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.