Remote Account Support Specialist

Job Description:

The Saudi Arabian Fertilizer Company is seeking a passionate and reliable Remote Account Support Specialist to join our team in Riyadh, SA. As an Associate level position, the ideal candidate should have at least 4 years of experience in a similar role.

Responsibilities: 1. Provide exceptional customer service and support to clients remotely. 2. Manage and maintain customer accounts, ensuring accuracy and efficiency. 3. Communicate with customers via phone, email, and chat to address inquiries and resolve issues promptly. 4. Collaborate with internal teams to escalate and resolve complex customer concerns. 5. Utilize project management skills to track progress on customer accounts and ensure timely delivery of services. 6. Implement company policies and procedures to maintain high levels of customer satisfaction. 7. Maintain up-to-date knowledge of products and services to effectively assist customers. 8. Generate reports on customer interactions and account activities for internal review.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Excellent communication skills, both verbal and written. 3. Proven experience in customer service or account management. 4. Strong project management skills with the ability to prioritize tasks and meet deadlines. 5. Proficiency in Microsoft Office Suite and CRM software. 6. Ability to work independently and as part of a team in a fast-paced environment. 7. Passion for delivering exceptional customer service and exceeding expectations. 8. Reliable and dependable work ethic.

Benefits: - Parental leave - Paid Time Off (PTO) - Medical coverage

Working Environment: Our company is dedicated to understanding and exceeding customer expectations. We strive to create a supportive and collaborative work environment where every team member is valued and empowered to succeed.

Deadline to Apply: 2024-07-13

Equal Opportunity Statement: The Saudi Arabian Fertilizer Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.