Remote Call Center Assistant

Job Description:

We are seeking a Remote Call Center Assistant to join our team at Abdullah Al Othaim Markets Company in Medina, SA. The ideal candidate will be hardworking, resourceful, and possess strong problem-solving and innovation skills. As a part-time Associate Level position, you will be responsible for providing exceptional customer service by handling incoming calls and inquiries from customers.

Responsibilities: 1. Answer incoming calls and respond to customer inquiries in a professional and timely manner. 2. Assist customers with product information, pricing, and availability. 3. Resolve customer complaints and issues with empathy and understanding. 4. Process orders and returns accurately and efficiently. 5. Maintain a positive attitude and create a welcoming and friendly experience for customers. 6. Collaborate with team members to improve processes and enhance customer satisfaction. 7. Adhere to company policies and procedures while maintaining confidentiality of customer information.

Requirements: 1. Minimum of 3 years of experience in a customer service or call center role. 2. Excellent communication skills and a customer-focused mindset. 3. Ability to work independently and in a team-based environment. 4. Proficiency in using computer systems and software applications. 5. Strong problem-solving and multitasking abilities. 6. High school diploma or equivalent required.

Benefits: 1. Life insurance coverage. 2. Free food provided during shifts. 3. Retirement plan options available.

Working Environment: At Abdullah Al Othaim Markets Company, we prioritize understanding and empathy in all interactions. We foster a supportive and inclusive environment where every team member is valued and respected.

Equal Opportunity Statement: Abdullah Al Othaim Markets Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We encourage applicants of all backgrounds to apply.

Deadline to Apply: May 11, 2024

We look forward to welcoming a dedicated and customer-focused Remote Call Center Assistant to our team. Apply now to join our growing company!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.