Remote Call Center Assistant

Job Description: As a Remote Call Center Assistant at Sipchem, you will be responsible for providing exceptional customer service to clients over the phone. Your main duties will include answering incoming calls, responding to customer inquiries, resolving issues, and maintaining accurate records of interactions. You will also be required to conduct research to assist customers with their queries and provide them with relevant information.

Responsibilities: 1. Answer incoming calls and assist customers with their inquiries 2. Provide information about products and services 3. Resolve customer complaints in a professional manner 4. Conduct research to find solutions to customer issues 5. Maintain accurate records of customer interactions 6. Follow communication scripts when handling different topics 7. Collaborate with team members to ensure customer satisfaction 8. Meet daily and monthly targets for call resolution and customer satisfaction

Requirements: 1. Confident and energetic personality 2. Excellent communication skills 3. Ability to conduct research and find solutions quickly 4. Strong attention to detail and organizational skills 5. Prior experience in a customer service or call center role is a plus 6. Proficiency in using CRM software and call center technology 7. High school diploma or equivalent 8. Availability to work part-time hours 9. Visa sponsorship for applicants living outside of Saudi Arabia

Benefits: 1. Life insurance coverage 2. Gym membership subsidy 3. Visa sponsorship for eligible candidates 4. Opportunities for career growth within the company

Working Environment: At Sipchem, we prioritize building strong connections and treating our colleagues like an extended family. We believe in creating a supportive and inclusive work environment where every team member feels valued and respected.

Equal Opportunity Statement: Sipchem is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where everyone has the opportunity to succeed.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.