Call Center Assistant

Job Description:

Saudi Post is seeking a part-time Call Center Assistant to join our team in Riyadh, SA. As a Call Center Assistant, you will be responsible for handling incoming and outgoing calls, providing excellent customer service, and assisting with administrative tasks as needed.

Responsibilities: - Answer incoming calls and respond to customer inquiries in a professional and courteous manner - Make outbound calls to follow up with customers, confirm appointments, and gather feedback - Maintain accurate records of all calls and customer interactions - Assist in resolving customer complaints and issues in a timely manner - Provide general administrative support to the call center team - Meet and exceed key performance indicators, including call volume, quality, and customer satisfaction metrics - Collaborate with other team members to ensure a seamless and positive customer experience

Requirements: - High school diploma or equivalent - Minimum of 4 years of experience in a call center or customer service role - Excellent communication skills, both verbal and written - Proficiency with Microsoft Office suite and basic computer skills - Ability to work independently and as part of a team - Strong work ethic and willingness to learn - Ability to cooperate with others and persuade customers effectively - Must be independent and hardworking

Benefits: - Company transportation - Paid overtime - Company equipment

Working Environment: At Saudi Post, we embrace diversity and create an inclusive culture that values and respects all perspectives. We believe in providing a supportive and inclusive work environment where all employees can thrive and reach their full potential.

Equal Opportunity Statement: Saudi Post is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to apply: June 23, 2024

If you meet the requirements and are looking for a rewarding part-time opportunity in a dynamic and supportive work environment, we encourage you to apply for the Call Center Assistant position at Saudi Post in Riyadh, SA.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.