Remote Call Center Assistant

Job description:

Almarai Company, located in Jeddah, SA, is seeking a Remote Call Center Assistant to join our team on a part-time basis. This entry-level position does not require any prior experience, making it an excellent opportunity for individuals looking to kickstart their career in customer service.

Responsibilities: 1. Handling incoming calls from customers and providing them with excellent service and information. 2. Assisting customers with inquiries, concerns, and complaints in a professional and courteous manner. 3. Resolving customer issues efficiently and effectively, escalating to higher management when necessary. 4. Conducting follow-up calls to ensure customer satisfaction. 5. Updating customer information in the database accurately. 6. Collaborating with other team members to ensure seamless customer service delivery. 7. Adhering to company policies and procedures at all times.

Requirements: 1. Strong communication skills and a customer-centric approach. 2. Ability to work independently and as part of a team. 3. Driven and hardworking personality traits. 4. Analytical skills and leadership qualities. 5. Proficiency in Microsoft Office. 6. High school diploma or equivalent. 7. Must have a quiet workspace and reliable internet connection.

Benefits: 1. Travel and spending expenses covered. 2. Retirement plan options available. 3. Profit sharing opportunities.

Working environment: At Almarai Company, we value a culture that embraces change and responds resiliently to challenges. Our team members are encouraged to learn and grow professionally in a supportive environment.

Equal Opportunity Statement: Almarai Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are respected and valued.

Deadline to apply: July 3, 2024

If you are a motivated individual looking to start your career in customer service and meet the requirements listed above, we encourage you to apply for the Remote Call Center Assistant position at Almarai Company.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.