Call Center Assistant

Job Description:

Saudi Railways Organization is seeking a dedicated and motivated Call Center Assistant to join our team in Jeddah, SA. As a part-time entry-level position, the Call Center Assistant will be responsible for providing excellent customer service and support to individuals contacting our call center.

Responsibilities: - Answering incoming calls and assisting customers with inquiries, feedback, and complaints - Providing accurate information about products, services, and promotions - Resolving customer issues in a professional and timely manner - Documenting all interactions with customers in the call center database - Escalating complex issues to the appropriate department for resolution - Following up with customers to ensure satisfaction with the resolution of their concerns - Assisting with other administrative tasks as needed

Requirements: - High school diploma or equivalent - 1 year of experience in a customer service or call center role preferred - Excellent communication skills, both verbal and written - Strong problem-solving and critical thinking skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in Microsoft Office applications - Ability to work independently and in a team setting - Must be detail-oriented and organized

Personality Traits: - Motivated - Dedicated

Soft Skills: - Critical thinking - Problem-solving

Benefits: - Visa sponsorship - Paid overtime - Life insurance

Working Environment: At Saudi Railways Organization, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value innovation, creativity, and collaboration among our team members.

Equal Opportunity Statement: Saudi Railways Organization is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. We are committed to creating a diverse and inclusive workplace for all employees.

Deadline to Apply: 2024-07-22

If you meet the requirements and are interested in joining our team as a Call Center Assistant, please submit your resume and cover letter for consideration. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.